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|Sunday, May 13th 2012 5:06 PM||Weekend rangenet.com availability:|
Dear Valued rangenet.com users:
On Friday, May 11, 2012-- an accidental update was pushed out to several core internet (DNS) servers, which contained incorrect address information for our domain, rangenet.com.
Our engineering staff was alerted to this, and we immediately pushed out an update to correct the error.
Unfotunately-- because of the way the internet is designed, these types of changes do not get distributed immediately, and can sometimes take 48 hours to take effect.
The good news is that the vast majority of the internet was not affected, and would have been able to reach the rangenet.com website and email services normally.
Unfortunately, there were several local networks and providers that were affected. For our customers connecting from these affected networks-- access would have been intermittent until the 48 hour distribution time expired. Users may have seen a generic "rangenet.com" page, instead of the normal Rangenet website. Emails may have been delayed (or remained in a user's "outbox") until the network cleared itself.
This is the first time we've experienced this type of an issue, and we are comitted to determine the underlying cause of the problem to ensure it does not happen again.
We appreciate your patience, and thank you for being a Rangenet customer.
-The Rangenet Team
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