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DATE
RANGENET NEWS
Friday, December 5th 2003 6:49 AMCancellations, Account Changes, Suspensions:
Just a reminder about account changes.

1. Account changes have to be in writing via email or postal mail. Email to: billing@rangenet.com. Email is best as it gives us a time stamp and is immediate.
Postal mail is ok but remember it takes several days.

2. All changes have to be in at our office no later than the 25th of the month prior to the change. Example:
-received on or before the 25th, takes effect the last day of the month before billing for the next month.
-received after the 25th it takes effect on the last day of the next month. So if we receive a change on the 26th or after in December 2003, it will not take effect till January 31st. If we receive it on or before the 25th of December it will take effect December 31st.

3. Rangenet will not honor any account changes over the phone. This is to protect both Rangenet and You.

The Rangenet Team


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