Rangenet FAQRangenet FAQ C (11) / Q (155)

  GENERAL QUESTIONS 1.GENERAL QUESTIONS (19)
  GETTING STARTED 2.GETTING STARTED (6)
  TROUBLESHOOTING 3.TROUBLESHOOTING (16)
  MODEM CONNECT SETTINGS 4.MODEM CONNECT SETTINGS (2)
  EMAIL 5.EMAIL (37)
  VIRUSES 6.VIRUSES (7)
    How to avoid them 6.1.How to avoid them
    Virus Removal 6.2.Virus Removal
    Rangenet Helps with Attachments 6.3.Rangenet Helps with Attachments
    Re-Naming .ZZZ files in Outlook Express 6.4.Re-Naming .ZZZ files in Outlook Express
    What attachments are NOT filtered? 6.5.What attachments are NOT filtered?
    W32.Badtrans.B@mm Virus Information 6.6.W32.Badtrans.B@mm Virus Information
    W32.Sircam.Worm@mm Virus Information 6.7.W32.Sircam.Worm@mm Virus Information
  MANAGING WEBSITES 7.MANAGING WEBSITES (21)
  PROMOTING WEBSITES 8.PROMOTING WEBSITES (10)
  BILLING/ACCOUNT CHANGES 9.BILLING/ACCOUNT CHANGES (23)
  RANGENET SPAM FILTER 10.RANGENET SPAM FILTER (6)
  MISC. 11.MISC. (8)

Virus Removal
Copyright Rangenet Support
Created the 2001-12-08 12:02:31 (Updated the 2002-10-07 12:03:17)


Please note that while we are unable to provide technical support related to viruses or their removal, we are providing this information as a courtesy to our users.

Because viruses will often continue to send copies of itself using your email account, and could possibly cause permanent damage to your machine, it's important to take care of it as soon as possible.

1.) If you have an anti-virus program, this may be your first line of defense. However, you must make sure your virus 'definitions' are the most up-to-date by visiting your vendor's website and downloading the newest update available.

2.) If you do not have anti-virus software, or for some reason the software you have cannot be updated, there are several free online resources available:

Symantec's Anti-Virus Center. Often times, they will post downloadable 'removal tools' for common viruses. Remember that this will only remove the current infection and will not prevent future infections)
http://www.symantec.com/avcenter/

PC-cilin Online Virus Scan They offer a free online virus scan.
http://housecall.antivirus.com/housecall/start_corp.asp

AGV Free Anti-Virus Free, downloadable anti-virus program.
http://www.grisoft.com/

3.) Outside Help.
You may need to seek the assistance of an outside source for help cleaning a virus infection. There are several local computer companies which would be able to help you with this. While we do not provide this service, we can refer you to other businesses or individuals which have experience with virus removal.

Rangenet (6:22 AM Monday Nov 18)